CMI PRODUCT WARRANTY

The warranty and conditions of such warranties on products that CMI Music and Audio (CMI) distributes are different on a brand-by-brand basis.  The basic warranty periods are outlined below next to each brand; however, it should be noted that more detailed information should be researched and can be provided if required.

The Customer agrees that these Terms and Conditions of Sale shall be construed according to the laws of the Country as the Supplier may in its sole discretion determine. Proceedings may be instituted in such Country as the Supplier may in its sole discretion determine. Failing such determination, the Customer consents to any proceedings being instituted and heard by any appropriate Court sitting in the State of Victoria applying the laws of the State of Victoria.

A warranty is not a service contract, and it does not constitute maintenance, cleaning, or periodic check-ups on equipment.  During the periods specified below CMI will replace defective parts at its expense with new or refurbished parts and will absorb all expenses for warranty service and repair labour by reason of defects in material or workmanship.

The warranty is subject to the product having been used under normal operating conditions, and to products that have not been electronically or mechanically altered in any way.  Warranty does not cover; damage or failure resulting from; faulty or improper installation, act of nature, abuse, use on incorrect voltage, alteration, accident, misuse, negligence, or maladjustment including exposure to water.  Warranty will also not apply to general wear and tear due to usage.

 

PROCESS FOR YOU AS AN END CUSTOMER TO MAKE A CLAIM UNDER WARRANTY 

In the event your instrument or audio product develops a defect within the Warranty Period, you should notify the authorised dealer you purchased the instrument from and, upon the authorised dealer’s approval, return the instrument to that store so that the authorised dealer may determine whether your claim under this Warranty is valid.

It is required that you take your instrument or audio product into the authorised dealer to show or demonstrate the problem to seek the advice of your authorised dealer. You will need to present your proof of purchase or sales receipt, to demonstrate that you are the original purchaser.

*** IMPORTANT: As a CMI Reseller or Installer it is important to acknowledge that you have tested or been witness to testing of the unit.  
No-fault-found items may be subject to HANDLING & SHIPPING CHARGES OF $70. ***

If necessary, the authorised dealer will contact CMI for information and an authorisation to return the instrument to CMI for assessment (Service Order/Repair Request Authorisation).

No product may be returned to CMI under the Manufacturer’s Warranty without such prior Return Authorisation. Only Authorised Service Centres may perform service under this Manufacturer's Warranty.  Any service performed by unauthorised persons will void this Manufacturer's Warranty. CMI disclaims liability for defects or damage caused by services performed by unauthorised persons or non-warranty service not performed by CMI or an Authorised Service Centre.

Following inspection of the product upon its arrival, CMI or the Authorised Service Centre will advise you and/or your authorised dealer of the approximate date of completion. The repaired instrument or part will be returned to you or your dealer. The cost of shipping and any other related costs will be at the Owner’s expense.

 

PROCESS TO RETURN OF GOODS FROM RESELLERS OR INSTALLERS

The Supplier may at its absolute discretion accept returned stock and provide a credit to the Customer, subject to the following.  A Return Request form should be completed to get an authorised RA number to process in the following situations:

Faulty product: Claims for stringed instruments will be considered if lodged within 14 days of delivery; If more than 14 days have passed, please complete an SV Repair Request.
If DOA for a Professional Audio product – please complete an RA form at any time.
 
Transit damage claims will only be considered if lodged within 7 days of receipt of goods for dealers with the abovementioned insurance cover; If more than 7 days have passed, please complete an SV Repair Request.  Please include photos if making a claim for transit damage or cosmetic damage.
 
Short shipment claims will only be considered if lodged within 7 days of receipt of goods for dealers with the abovementioned insurance cover.
 
For Stock returned (solely at the discretion of CMI Music and Audio), after 30 days may be subject to 10% restocking fee; and (e) Stock returned after 60 days may be subject to 20% restocking fee.

      e. For all DROP SHIP’s please lodge an SV REPAIR REQUEST

Please note: Drivers or diaphragm assemblies that have burnt voice coils as a result of over / under driving or due to a surge from a power amplifier shall be excluded from the warranty coverage. If the assigned repairer finds there to be no DC voltage in the output stage then user misuse will be confirmed and warranty will be voided

ONLINE REQUEST FORM

***IMPORTANT: When returning items, please do not include additional items which were not originally packaged with the product and wherever possible send in the original packaging. The warranty on products will only be valid if the product was purchased in Australia through an authorised partner of CMI Music and Audio. It is the owner's responsibility to establish the date and place of purchase by acceptable evidence, at the time service is sought.

Extended Warranty Registration

*Please note – our free extended warranty time limits are inclusive of any manufacturer’s warranties. Warranty coverage begins from the time of purchase and is not added on top of manufacturer warranties.

CMI currently offers purchasers a free
extended Australian warranty on the following brands:

*JBL Professional –  7 years 
(Only for EON ONE Compact, EON700 Series, EON ONE MK2  and PRX ONE) (All other JBL products remain with up to a 5-years warranty with registration)

*Valid only for purchases from Australian authorised retailer
*Please note – our free extended warranty time limits are inclusive of any manufacturer’s warranties. Warranty coverage begins from the time of purchase and is not added on top of manufacturer warranties.

For a warranty to be honoured, customers are expected to register their products within 30 days of purchase.

Our extended warranties cover unexpected failures and defects of parts/components that have occurred during fair usage. Please note that only products distributed by CMI and purchased through an Australian authorised retailer (not a grey importer) are eligible for an extended warranty.

For extended warranty registrations you will need
to submit your application through the form below.

Warranty Terms by Brand

5 YEARS

1 YEAR

1 YEAR

1 YEAR

1 YEAR

1 YEAR

1-3 YEARS
on selected products

1 YEAR

2 YEARS

1 YEAR

1 YEAR

1 YEAR

1 YEAR

1-7 YEARS
on selected products

3 YEARS

1 YEAR

1 YEAR

1 YEAR

1 YEAR

1 YEAR

1 YEAR

1 YEAR

1 YEAR

1 YEAR

1 YEAR

1 YEAR

10 YEARS

1 YEAR

1 YEAR

1 YEAR

3 YEARS
on selected products

1 YEAR

1 YEAR

1 YEAR

1 YEAR

1 YEAR

1 YEAR

How to Make a Claim

If you registered your product for extended warranty within 30 days of purchase, and now believe that your product has ceased functioning correctly within what you consider ‘fair usage’, please follow these steps:

Return the item to the place of purchase, explain that you would like to make a warranty claim and that you registered via CMI. The retailer will then liaise with us directly in order to have your product assessed by an authorised repairer. Our authorised repairer will assess your product and decide if it’s repairable, or if it should be replaced with a new unit. If you are unable to return to the place of purchase, please contact us and we will discuss how best to get your product to an authorised repairer.